Virtual switchboard service
for businesses

Basic is suitable when you need a voice switchboard, virtual receptionist, internal calls, recording and reporting. Choose Standard if you want to add Zalo OA, basic contacts/CRM and call monitoring. Call Center for telesales, surveys, AI Agent and agent management needs. Omni Channel adds Fanpage, Zalo OA voice/chat and Email. Packages inherit the features of previous packages, so choose according to the channels and tasks your team really needs.

This is the unit price for renting a switchboard for one user for one month. For example, 10 users of the Basic package have a listed rental fee of 10 × 59,000 = $23.60/month. With a minimum cycle of 6 months, the corresponding rental fee is $141.60. The actual cost depends on the number, call traffic and integration requirements; VPSTTT will discuss these items in the quote before implementation.

Limiting the number of calls should not be understood as a policy of waiving all calling charges. The feature panel includes free internal calls and unlimited simultaneous calls. Other calls, numbers and traffic need to be clarified when consulting on configuration and quotation. You should indicate the number of callers, incoming/outgoing calling needs and expected traffic volume to receive appropriate cost advice.

The service operates on the cloud platform, so there is no need to invest in a physical switchboard at the office. You can use it on iPhone, mobile devices, Web and App according to the deployment plan. When discussing needs, please provide the type of device you are using, number of employees and working environment to choose a convenient connection method. There is no need to purchase additional equipment before agreeing on a plan.

Have. Feature table supports multi-branch, multi-language and free internal calls. Businesses can discuss plans to organize departments on the same system, and at the same time choose the appropriate phone, Web or App for each group of personnel. Before deployment, you should prepare a list of branches, number of users and how you want to receive and distribute calls.

Zalo OA features start from the Standard package and are inherited in Call Center and Omni Channel. Standard includes integrating Zalo OA, using OA as a hotline, calling for free from Zalo, calling from the switchboard to customer Zalo and Marketing Zalo ZBS. If you need more Zalo OA voice/chat combined with Fanpage and Email, see the Omni Channel package. Provide existing OA information when consulting to clarify the scope and conditions of integration.

Basic and Standard recording storage 6 months; Call Center and Omni Channel save 12 months. Audio recordings help the team review consulting content, support feedback processing, and guide personnel based on real-life situations. Enterprises should discuss their search, access and storage needs with the deployment unit to choose a package that suits their workflow.

The service panel has a free 10-day full-featured trial. Contact us VPSTTT, provide the number of users and features you want to test to get advice on trial options. During this time, you should evaluate your call reception, agent experience, reporting, and necessary integration channels before choosing a final plan.

Minimum payment of 6 months each time. When paying 12 months in advance of the switchboard rental fee, businesses will receive an additional month, equivalent to 13 months of use. This offer applies to the switchboard rental period; Items such as numbers, call throughput and integration need to be reconciled separately in the quote. Please confirm total cost and usage time before payment.

You should prepare the number of users, branch numbers, numbers you are using or want to register, expected call volume and channels to connect such as Zalo OA, Fanpage, Email. Add how you want to organize the receiving department and recording and reporting needs. VPSTTT will rely on this information to advise on packages, integration scope and specific implementation plans.